AI+ Microsoft 365 Copilot Retail Specialty™

$195.00
Master AI-Powered Retail Excellence with Microsoft 365 Copilot

The AI+ Microsoft 365 Copilot Retail Specialty certification prepares you to apply AI and Copilot across merchandising, marketing, sales, inventory, customer engagement, and store operations. You will learn to improve productivity, support data-driven decisions, personalize customer experiences, and streamline retail workflows. The certification covers retail data integration, prompt engineering, predictive insights, intelligent workflows, Copilot Studio agents, optimization, and responsible AI. You will also gain practical experience using Copilot in Word, Excel, PowerPoint, Teams, and Outlook.

Learning Modules

Module 1: Foundations of AI & Microsoft 365 Copilot in Retail

  1. 1.1 The Rise of AI in Retail
  2. 1.2 Meet Microsoft 365 Copilot for Retail
  3. 1.3 Copilot & Microsoft Graph: Retail Data Integration
  4. 1.4 Data Security & Responsible Use in Retail AI
  5. 1.5 Case Study: Fictional u201cStyle Martu201d

Module 2: Core Copilot Skills for Retail

  1. 2.1 Introduction to Microsoft 365 Copilot
  2. 2.2 Creating Store Layout Plans
  3. 2.3 Designing Seasonal Campaigns
  4. 2.4 AI-Driven Sales Boost Strategies
  5. 2.5 Case Study: Fictional u201cUrban Styleu201d

Module 3: Advanced Copilot Applications in Retail

  1. 3.1 Predicting Stock Shortages
  2. 3.2 Creating Cross-Store Reports
  3. 3.3 Case Study: Fictional u201cFresh Findu201d

Module 4: Copilot Studio Agent for Retail

  1. 4.1 Introduction to Copilot Studio for Retail
  2. 4.2 Building In-Store Query Assistants
  3. 4.3 Automating Store Location & Availability Queries

Module 5: Optimizing Copilot in Retail

  1. 5.1 Prompt Refinement for Engagement Scripts
  2. 5.2 Supply Chain Tool Integration
  3. 5.3 Case Study: Fictional u201cQuick Martu201d

Module 6: Responsible AI with Copilot u2014 Policy, Safety & Trust

  1. 6.1 Principles in Practice
  2. 6.2 Data Protection & Compliance
  3. 6.3 Bias, Hallucination & Human Oversight
  4. 6.4 Operationalizing Responsible AI

Module 7: Capstone Project u2014 End-to-End Retail with Copilot

  1. 7.1 Project Overview and Objectives
  2. 7.2 Step-by-Step Guide
  3. 7.3 Key Takeaways and Outcomes
  4. 7.4 Conclusion
  5. 7.5 Open-Ended Projects (Optional)
Why This Certification Matters

Builds practical retail AI skills:

Learn to apply Microsoft 365 Copilot across merchandising, marketing, inventory, sales, customer engagement, and store operations.

Improves speed and productivity:

Automate repetitive tasks, reporting, content creation, meeting summaries, and routine communication.

Supports smarter decisions:

Use retail data, predictive insights, and analytics to guide planning and operational choices.

Strengthens customer experiences:

Create more relevant campaigns, personalized interactions, and responsive retail services.

Enhances Microsoft 365 expertise:

Gain hands-on experience using Copilot in Word, Excel, PowerPoint, Teams, and Outlook.

Enables workflow automation:

Design intelligent workflows and Copilot Studio agents for real retail needs.

Improves team collaboration:

Streamline communication and information sharing across stores, departments, and business functions.

Promotes secure AI adoption:

Apply responsible AI, privacy, safety, compliance, and human oversight practices.

Prepares you for AI-enabled retail:

Develop the skills needed to support efficient, data-driven, and customer-focused retail transformation.

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